In recent weeks, more and more visitors have reported serious problems with the booking process for the “Uffizi + Vasari Corridor” ticket. Many tourists choose a time slot on the official website believing it represents the actual entrance time to the Vasari Corridor, only to discover—too late—that the time shown is not the real start of the tour.

The issue? Visitors are required to enter the Uffizi Gallery two hours before the time indicated on their ticket, and must walk through the museum for at least 45 minutes before reaching the meeting point for the Corridor.
This essential information is not clearly displayed during the booking process, resulting in confusion, missed visits, and avoidable expenses.

The main problem: the ticket time is misleading

When booking online, the website prominently displays a time slot that appears to be the scheduled entrance to the Vasari Corridor. The visitor selects the time, pays, and receives a ticket with the same indication.

Only afterward—sometimes only upon arrival in Florence—do people discover that they were supposed to be at the Uffizi two hours earlier.
At that point, it’s often too late: the visit cannot be rescheduled, the ticket is nominal, non-transferable and non-refundable, and the entire experience is lost.

For many tourists, this leads to wasted time, ruined travel plans and unnecessary expenses for trains, hotels, or transfers booked around the displayed time.

Important details are hidden or hard to find

The requirement to enter the Uffizi two hours earlier is not clearly shown during the booking process.
It is placed in secondary text sections, not highlighted, and easy to miss—especially for visitors navigating the site quickly or on mobile devices.

This lack of clarity makes it extremely difficult to plan a trip properly. For travelers who have organized their schedule around the purchased ticket, even small changes can have a big impact.

Consumers feel misled

Visitors expect the time printed on their ticket to be accurate. When that time does not reflect the real start of the tour, the booking process becomes misleading. The result is frustration, financial loss, and an experience that falls far short of what was promised.

Several reports indicate:

• tourists missing the visit because they were unaware of the earlier entry;

• families arriving at the indicated time only to be denied access;

• money spent on non-refundable tickets, transport and accommodation;

• reduced or altered tour routes without clear prior notice.

Has this happened to you?

If you experienced confusing time slots, unclear instructions, or missed your Vasari Corridor visit because of misleading information, we want to hear from you.

We are collecting testimonies from visitors who:

• were not informed of the required early entry;

• arrived at the time shown on the ticket and were denied access;

• lost money due to non-refundable, non-transferable tickets;

• found parts of the tour closed or unavailable without prior warning.

Your report will help us:

1. document the scale of the problem,

2. protect affected consumers,

3. request immediate corrective actions from the responsible entities,

4. evaluate possible collective actions.

Share your experience

Tell us what happened.
Visit www.euroconsumatori.eu or contact us directly to report your case. Our team will review your situation and provide assistance.

A cultural visit should be a pleasure—not a source of stress, confusion or financial loss.
If the Vasari Corridor ticket misled you, you’re not alone. Share your story and help us protect other visitors